Casino Games' Privacy Policy

Welcome to Casino Games. This Privacy Policy applies to all members and visitors of the Casino Games platform. When you use the Casino Games website or mobile app, we collect certain information — this policy explains in detail what that information is, how it is collected, and the purposes for which it is used.

Casino Games' Privacy Policy is built in accordance with international data protection standards. We believe you should have full control over your personal data, which is why Casino Games always handles information with complete transparency.

By registering on or using the Casino Games platform, you agree to this Privacy Policy. Please read it in full, and contact our support team if you have any questions.

Casino Games collects different types of information depending on the context. Full details of the data collected are provided below:

Casino Games collects this information directly from you and, in some cases, automatically. Automatic data collection uses cookies, log files, and web beacon technology.

Casino Games uses your data only for specific, legitimate, and transparent purposes. The main reasons for data use are outlined below:

• Account Management: Your data is used to create, verify, and secure your Casino Games account.
• Service Delivery: Your information is required to properly process deposit, withdrawal, gaming, and betting services.
• KYC Verification: Casino Games uses your information to verify your identity in accordance with regulatory authority requirements.
• Fraud Prevention: Unusual activity is detected to keep your account secure.
• Personalized Experience: Casino Games analyzes your preferences and activity to deliver a better, more personalized experience.
• Promotions and Offers: Your data is used to send you relevant bonuses and promotions — but only with your consent.
• Customer Support: Our support team uses your account information to resolve your issues quickly.
• Legal Obligations: Your data is used to comply with applicable laws and ensure adherence to regulatory requirements.

Casino Games does not sell or rent your personal data to any third party. However, in limited circumstances, necessary data may be shared with trusted partners:

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive the data necessary to process transactions.
• Identity Verification Agencies: Approved third-party providers handle identity verification as part of the KYC process.
• Game Providers: Limited technical data is shared with game providers to operate Casino Games' games.
• Regulatory Authority: Data may be provided to licensing authorities or law enforcement upon request, as required by legal obligations.
• Technology Service Providers: Approved technology partners providing server hosting, cybersecurity, and analytics services receive limited data.

All third parties are required to comply with Casino Games' privacy standards and may not use your data for any other purpose.

Casino Games employs industry-leading technical and administrative measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers are protected with the highest standard of encryption.
• Firewall and Intrusion Detection: Multi-layered security measures to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Staff Training: All Casino Games staff receive regular training on data protection.
• Data Minimization Policy: No data beyond what is necessary is collected or stored.

That said, no system on the internet is completely impenetrable. While Casino Games applies the highest level of protection, you will be promptly notified in the event of any security breach.

Casino Games uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that remember your preferences and session information.

Casino Games uses the following types of cookies:

• Essential Cookies: Required for login status and session management. Disabling these will prevent Casino Games from functioning properly.
• Performance Cookies: Used for page load times, error detection, and site analytics.
• Functional Cookies: For your language preferences, theme settings, and personalized experience.
• Analytics Cookies: To understand how Casino Games' services are being used — with your identity kept anonymous.

Casino Games is committed to giving you full control over your data. As a Casino Games platform member, you have the following rights:

• Right to Access Your Data: To find out what data Casino Games holds about you, please submit a request to our support team.
• Right to Rectification: You may request corrections if any of your data is inaccurate.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Object to Processing: You may object to marketing communications or certain types of data processing.
• Right to Data Portability: You may request a copy of your data in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

Casino Games does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For as long as the account is active and a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with local law.
• KYC Documents: A minimum of 5 years, as required by the regulatory authority.
• Gaming History: For as long as the account is active, plus 3 years thereafter.
• Communication Log: Support communication history is retained for 2 years.

Once the retention period expires, Casino Games securely deletes your data or anonymizes any portions no longer needed.

Casino Games is for players aged 18 and above only. We never knowingly collect data from minors.

Age is verified at registration, and proof of age is collected during the KYC process. If a minor's information is collected by mistake, it will be deleted immediately and the associated account will be closed.

Casino Games reserves the right to update this Privacy Policy as needed. When significant changes are made:

• A notification will be sent to your registered mobile number or email address.
• A notification will be displayed on the Casino Games platform.
• The "Last Updated" date at the top of this page will reflect the change.

Updated policies take effect 30 days after publication. Continued use of Casino Games after changes have been made will be considered your acceptance of the new policy.

For any questions, concerns, or requests regarding the Privacy Policy, please contact the Casino Games dedicated privacy team: